For years, marketers have focused on understanding the consumer. but in 2026, there’s a new question: Are you marketing to the consumer—or to the technology advising them? Because increasingly, the decision-making process is no longer human-only, it is AI-assisted. The New Decision-Making Journey: Traditionally, the consumer journey looked like this: Awareness → Consideration → Purchase...Continue Reading

For decades, brands controlled discovery. Media budgets dictated visibility. Creative dictated perception. And consumers followed. That model is broken. Today, discovery doesn’t start with brands—it starts with people, platforms, and communities. Social media has effectively become the new search engine, with consumers turning to platforms like TikTok, Instagram, and YouTube as their first point of...Continue Reading

In today’s market, brands are listening more than ever. Tracking sentiment. Running surveys. Monitoring social conversations and yet — many are still getting it wrong.Because what consumers say and what they do are no longer the same thing. Welcome to the growing tension between consumer sentiment and consumer reality — and why understanding this gap...Continue Reading

Ghosting means breaking off a relationship by stopping all communication and contact with the partner without any apparent warning or justification, as well as ignoring the partner’s attempts to reach out or communicate. Let us think relationship marketing and efforts driven to sustain a relationship with the said customers. It is apparent that ghosting is...Continue Reading

Youthphoria: Today’s youth do not look at the workspace the same way it was viewed a decade ago. No longer is work about gaining experience as way to further ones career where it was about the more experience one had, the better positions one acquires in the company. The new digital age has changed all...Continue Reading

The disappointment of qualified mass black youth without jobs in South Africa has shifted the needle of success from profession to passion. The black mass market’s measure of success is not longer about getting a degree and following traditional professions, but more about what one can do for themselves in a creative way through their...Continue Reading

Enter “o jewa ke eng” directly translated what is (eating) bothering you in the search section on twitter… The drive sets to enable twitter subscribers to voice out the concerns and cry out for help if/when a need arises. We live in a society where the odd are stacked against us and through it all...Continue Reading

Influencer marketing is a bone of contention for any brand if we are to consider the return of investment versus the amount invested in the said influencer. In the same breath influencers weigh their contribution to the brand in terms of reach, brand awareness and association vs the “freebies” they receive. Brands need to have...Continue Reading

The technological shift to the fourth industrial revolution beckons for us as a nation to do a quick market audit with regards to the readiness of this market to take up these nifty gadgets and inventions. One, we are aware that we are a development market and in the same breathe we have a mass...Continue Reading

Humans have an innate desire to experience different moments in life as they carve out their path through life. Take the emotions that one goes through in a day for instance. In addition to this we are prone to or have an inclination to share these experiences with those we hold dear to our hearts....Continue Reading